bx33 Privacy Policy

1 Introduction

bx33 ("we", "us", "our") operates the online gaming platform accessible at https://bx33.io (the "Platform"). This Privacy Policy explains how bx33 collects, processes, stores, shares, and protects personal data relating to players and visitors who access or use the Platform from Bangladesh and other permitted territories.

bx33 is committed to handling your personal data with transparency, integrity, and respect. We process personal data only for defined, legitimate purposes and retain it no longer than is necessary for those purposes. By registering an account or otherwise using the bx33 Platform, you confirm that you have read and understood this Privacy Policy.

2 Information We Collect

bx33 collects personal data in the following categories, depending on how you interact with the Platform:

3 How We Use Your Data

bx33 uses the personal data we collect for the following specific purposes:

• Account Management: To create, maintain, verify, and administer your bx33 player account, including processing login authentication and account security.
• Payment Processing: To facilitate deposits and withdrawals via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, and other accepted payment partners. Financial data is shared with the relevant payment provider only to the extent necessary to complete a transaction.
• Identity Verification (KYC): To confirm that players meet the minimum age requirement of 21 years and that the identity provided during registration is genuine. KYC checks may be carried out at account opening or before processing withdrawal requests.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent transactions, money laundering, multi-accounting, and other prohibited conduct. Technical data including IP addresses and device fingerprints is used for this purpose.
• Responsible Gaming: To monitor gaming behaviour and identify patterns that may indicate problem gambling. Where such patterns are detected, bx33 may contact the player to offer responsible gaming tools or, where necessary, apply account restrictions.
• Customer Support: To respond to enquiries, complaints, and support requests submitted via live chat, email, or WhatsApp. Communication records are retained to provide context for ongoing support interactions.
• Service Improvement: To analyse aggregated usage data, identify technical issues, test new features, and optimise the player experience on the bx33 Platform.
• Marketing Communications: To send promotional offers, bonus notifications, and seasonal campaign updates (such as BPL, Eid, or Pohela Boishakh promotions) where you have consented to receive such communications. You may opt out at any time by contacting [email protected].

4 Legal Basis for Processing

bx33 processes personal data on the following legal grounds:

• Contractual Necessity: Processing is necessary to perform the contract between bx33 and the player — specifically, to operate player accounts, process deposits and withdrawals, and deliver gaming services.
• Legal Obligation: Processing is required to comply with anti-money-laundering (AML) obligations, age-verification requirements, and other applicable legal duties.
• Legitimate Interests: Processing is necessary for bx33's legitimate interests in operating a safe, fraud-resistant gaming platform, including fraud detection, security monitoring, and service analytics — provided those interests are not overridden by your data-protection rights.
• Consent: For optional processing activities such as marketing communications and non-essential cookies, bx33 relies on your freely given, informed consent. You may withdraw consent at any time.

5 Data Sharing & Disclosure

bx33 does not sell or rent your personal data. We may share your data with the following categories of third parties, strictly on a need-to-know basis and subject to data-processing agreements:

• Payment Providers: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and Sonali Bank receive the financial data required to process your deposit or withdrawal. These providers operate under their own privacy and security policies.
• Game Studios: Third-party game providers (including Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, and Ezugi) may receive a player identifier and session token to authenticate gameplay. No personally identifiable information beyond a session reference is shared.
• Identity Verification Partners: Where bx33 uses a third-party KYC service to verify player identities and ages, identity documents and photographs may be transmitted to that service in encrypted form for verification purposes only.
• Fraud Prevention Services: Aggregated or pseudonymised technical data may be shared with fraud detection partners to identify and block suspicious activity patterns across the Platform.
• Legal & Regulatory Authorities: bx33 will disclose personal data to law enforcement agencies, courts, or regulatory bodies when legally required to do so, or when disclosure is necessary to protect the rights, property, or safety of bx33 or its players.

6 Cookies & Tracking Technologies

The bx33 Platform uses cookies and similar tracking technologies to deliver a functional, secure, and personalised gaming experience. The categories of cookies we use are as follows:

You may control cookie preferences through your browser settings. Disabling strictly necessary cookies will impair Platform functionality and may prevent you from logging into your account. Analytics and functional cookies may be disabled without affecting core services.

7 Data Retention

bx33 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following general retention periods apply:

• Active Account Data: Retained for the full duration of the player's account and for a minimum of five (5) years following account closure, in order to meet AML record-keeping requirements.
• Transaction Records: Financial transaction logs are retained for a minimum of seven (7) years from the date of the transaction for compliance and audit purposes.
• KYC Documents: Identity verification documents are retained for five (5) years following the conclusion of the business relationship, after which they are securely destroyed.
• Support Communications: Customer support records are retained for three (3) years from the date of the most recent interaction, to provide context for ongoing or recurring issues.
• Marketing Consent Records: Records of your consent to receive marketing communications are retained for the duration of your account and for one (1) year following opt-out, as evidence of compliance.

When data is no longer required under the applicable retention schedule, bx33 will securely delete or anonymise it in a manner that prevents reconstruction or re-identification.

8 Your Data Rights

As a bx33 player, you hold the following rights in relation to your personal data. To exercise any of these rights, please contact our support team at [email protected] with the subject line "Data Rights Request". bx33 will acknowledge your request within two (2) business days and respond substantively within ten (10) business days.

• Right of Access: You may request a copy of the personal data bx33 holds about you, together with information about how it is being used and with whom it has been shared.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated. You may also update certain account details directly from your account dashboard.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent, or where you object to processing based on legitimate interests. Note that bx33 may be required to retain certain data for legal compliance purposes notwithstanding a deletion request.
• Right to Restriction: You may request that bx33 restrict the processing of your data in certain circumstances — for example, while the accuracy of the data is being contested, or pending the resolution of an objection to processing.
• Right to Object: You have the right to object to processing of your personal data based on bx33's legitimate interests, or to the use of your data for direct marketing purposes. Where you object to marketing, bx33 will cease marketing communications immediately.
• Right to Data Portability: Where processing is based on your consent or contractual necessity and is carried out by automated means, you may request a machine-readable copy of your personal data for the purpose of transferring it to another service.

9 Children & Minors

The bx33 Platform is strictly for adults. Players must be at least 21 years of age to register an account or participate in any gaming or betting activity on the Platform. bx33 does not knowingly collect personal data from individuals under the age of 21.

If bx33 becomes aware that personal data has been collected from a person under the minimum age, that account will be closed immediately, all associated data will be securely deleted, and any funds deposited will be returned via the original payment method.

10 Security Measures

bx33 implements a layered approach to data security, combining technical, procedural, and organisational safeguards to protect personal data against unauthorised access, disclosure, alteration, or destruction.

• Transport Security: All communication between your device and bx33 servers is encrypted using TLS 1.2 or higher. Outdated or insecure protocol versions are disabled.
• Password Security: Player passwords are stored using industry-standard one-way hashing algorithms. bx33 staff cannot view your plain-text password and will never ask you to share it.
• Access Controls: Internal access to personal data is restricted by role-based access controls. Only authorised personnel whose job function requires access to specific data categories are permitted to view that data.
• Intrusion Detection: bx33 employs automated monitoring systems to detect and alert on anomalous access patterns, brute-force login attempts, and other potential security threats in real time.
• Regular Audits: Security configurations and data handling procedures are reviewed on a regular basis to ensure alignment with current best practices and to address newly identified vulnerabilities.

11 Third-Party Services

The bx33 Platform integrates with third-party game studios, payment providers, and technical service partners in order to deliver a complete gaming experience. Each third-party service operates under its own privacy policy and data-processing terms. bx33 conducts due diligence on its technology partners to ensure they maintain appropriate data protection standards, but cannot accept responsibility for the independent data practices of those partners.

The third-party game providers available on the Platform — including Evolution Gaming, Pragmatic Play, Pragmatic Play Live, NetEnt, Microgaming, Spribe, and Ezugi — may collect anonymised technical data such as session identifiers and game event logs within their own systems for the purposes of game integrity verification and RTP auditing. This data does not include your name, contact details, or financial information.

12 Amendments to This Policy

bx33 reserves the right to update this Privacy Policy at any time. When material changes are made, bx33 will notify registered players by email or via an in-platform notification at least seven (7) days before the updated policy takes effect. The "Last updated" date at the top of this document will be revised to reflect the date of the most recent changes.

Your continued use of the bx33 Platform after the effective date of a revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with the changes, you may close your account before the effective date by contacting [email protected].

13 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data, please contact the bx33 data support team using the details below. All enquiries must be submitted in English.

• Email: [email protected]
• WhatsApp: +880 1700 000000
• Live Chat: Available 09:00 – 02:00 BST, seven days a week.